Return & Exchange Policy

Thank you for shopping with Panda House. We hope you love your purchase and enjoy every piece you take home.

If something isn’t quite right, please review our return and exchange policy below.

Exchanges & Store Credit

Eligible merchandise purchased online may be exchanged or returned for store credit within 7 days of delivery.

To be eligible, items must be:

• Unworn and unused

• In original condition

• Accompanied by proof of purchase

Exchanges are welcome if you would prefer a different eligible item.

For exchanges, any price difference will be adjusted accordingly. If the replacement item is lower in price, the remaining balance will be issued as store credit.

We do not offer refunds to the original payment method for changes of mind, personal preference, or items that do not match your style.

Final Sale Items

For hygiene and customization reasons, the following items are final sale and cannot be returned or exchanged:

• DIY bracelets and custom-made pieces

• Personalized or resized items

• Pierced earrings

• Hair accessories

• Gift cards

• Items marked “Final Sale”

How to Request a Return or Exchange

Before sending an item back, please contact us through our website within 7 days of delivery to request a return or exchange.

Please include your order information and the reason for your request.

Once your request has been reviewed and approved, we will provide you with return instructions and the appropriate return shipping address.

Please do not send items back without contacting us first.

Returns sent without prior authorization may not be accepted.

Return Shipping

For standard returns or exchanges, including returns due to change of mind, personal preference, or style preference, customers are responsible for return shipping costs.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed.

Panda House is not responsible for return packages that are lost or damaged while being shipped back to us.

Original shipping charges are non-refundable unless the return is due to an incorrect, damaged, or defective item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us through our website within 7 days of delivery.

Please include:

• Your order information

• A brief description of the issue

• Clear photographs of the item and packaging, when applicable

Once we review the issue, we will provide an appropriate solution, which may include replacement, repair, store credit, or another resolution depending on the circumstances.

If the return is required because Panda House sent an incorrect item or the item arrived with a confirmed manufacturing defect or shipping damage, Panda House will provide or reimburse reasonable return shipping costs as appropriate.

Please contact us before shipping the item back so we can provide the correct instructions.

Bracelet Care & Repair

We want your bracelet to continue being enjoyed.

Complimentary Services

• Free size adjustment within 7 days of delivery

• One complimentary restringing service within 30 days of delivery

Please contact us before sending a bracelet to us for adjustment or repair.

After 30 days, restringing service is available for a small service fee, plus the cost of any replacement materials if needed.

Shipping costs associated with bracelet adjustments or repairs may apply unless the service is related to a confirmed product defect.

Damage caused by improper use, impact, water exposure, chemicals, stretching, or normal wear is not considered a product defect.

Natural Stone Notice

Each natural stone is unique.

Variations in color, texture, pattern, shape, transparency, and natural inclusions are part of the natural beauty and character of gemstones and are not considered defects.

Because many of our products feature natural stones and handcrafted details, slight variations between the item you receive and photographs shown online may occur.

These natural variations make each piece unique.

Return Inspection & Approval

All returns and exchanges are subject to inspection and approval by Panda House.

Returned merchandise must meet the eligibility requirements listed above.

Items showing signs of wear, use, damage, alteration, exposure to water or chemicals, or other conditions inconsistent with their original condition may not be accepted.

Once an approved return has been received and inspected, applicable store credit will be issued.

Thank you for supporting our small business. We truly appreciate you being part of our journey.

Panda House – Art & Living Studio
Where Design Meets Meaning